Managing MSP’s for CyberSecurity Incidents

Insights: From the desk of Joseph Rossi

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From the desk of Joe Rossi…….  

To kick off our podcast series, we will be discussing why companies should employ MSPs for cybersecurity attacks and the role they play in developing an efficient incident response plan. Our January podcast will feature Noam Morginstin from Exigence and Chris Loehr from Solis Security. They will be discussing their thoughts and insights into how MSPs and organizations should manage cybersecurity attacks.   

In our commitment to providing focused intelligence, I recommend reading “The MSP’s competitive edge: a new standard of incident response” from Exigence, detailing the challenges companies face in their incident response and how Exigence can help solve these challenges. 

Companies that have adopted MSPs for their IT management have found improved operations and decreased expenditures. This has allocated them more time to improve their bottom-line by reducing the daily maintenance of their IT management services. In addition, MSPs have provided organizations with an incident response plan for combating cyberattacks. 

Although the presence of cyberattacks increases, with ransomware attacks up 148% in the first three quarters from 2020 to 2021, having an ‘average’ incident response will no longer keep an organization protected against an attack. Instead, MSP incident responses should be effective and efficient in protecting companies against today’s challenging cyber climate.     

An expert in incident operations and cybersecurity, Morginstin has provided a new framework MSPs should adapt in their incident response. This framework focuses on open communication amongst stakeholders, streamlining the documentation and information systems, and a resolution management procedure.  

An informative read for MSPs and organizations alike, developing an effective incident response is no longer discretionary but a necessity for the prosperity and growth of any company. I have included Morginstin’s framework below for easy reading, but to read the entire article, please click here. I hope you find this information helpful as you look into improving your company’s cybersecurity.   

Additionally, please be on the lookout for our January podcast with Noam and Chris to further explore effective incident response plans. 

Kind Regards,



FSO Knowledge xchange, a division of TurtleBay Advisory Services, is committed to providing information and integrated marketing services to our partners to broaden their knowledge of financial services. As part of our commitment to sharing relevant and timely industry information, we will begin a series of podcasts this year. Each month, we will be discussing an important topic about financial services and technology transformations with our industry partners. A publication concerning the upcoming topic will precede each podcast.  


As promised, here is the expert from “The MSP’s competitive edge: a new standard of incident response” discussing the framework for an improved incident response plan:   

“MSPs that are seeking to capitalize on the growth opportunity, differentiate themselves from among the competition, and ensure customer satisfaction need to be able to deliver incident response services that expedite an efficient and effective outcome. 

What MSPs need is a new framework that leaves traditional manual processes behind and introduces a new standard of incident response. 

This is where the Exigence platform comes in. Exigence offers an incident response and resolution platform that brings automated management and orchestration, empowering MSPs with complete command and control of critical incidents, whether for technology operations, security, or drills and business continuity tests. 

The platform uniquely addresses every aspect of the incident, going far beyond ticketing and alerting by: 

  • Integrating all of the relevant incident related systems (including ticketing, alerting, messaging, chat, and more) 
  • Providing a unified management, communication, and documentation interface – the Exigence Situation Room, which is accessible to the MSP’s clients, per MSP discretion 
  • Automating complex incident workflows and orchestration 

With these capabilities, MSPs can overcome the toughest IR challenges by automatically: 

  • Coordinating all stakeholders and systems 
  • Managing complex processes from trigger to resolution 
  • Simplifying reporting, documentation, and the post-mortem 

Through this uniquely integrated approach and together with advanced automation, MSPs can turn an unstructured situation into one that is structured and easy to manage, delivering unmatched speed, control, and clarity.”  

Source: Provided by Exigence’s Blog.  

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